OWNER'S GUIDE
Owner's guide: how we manage your property, what it costs and what you keep.
Short-term rental management in the Chamonix valley: everything you need to know before entrusting us with your apartment or chalet.
2027 offer: contracts signed until 31 December 2027 at 18.5% incl. VAT in the first year, then 20%, with no minimum term.
Chamonix · Argentière · Les Houches
Duplex with sauna, Mont Blanc view · Chamonix
20%
incl. VAT, calculated on what the platform pays you
15 years
in business in the Chamonix-Mont-Blanc valley
50+
properties under management, all in the valley
1,200+
stays hosted every year
HOW WE WORK
Fifteen years in the valley, Superhost on Airbnb. Four choices guide our management.
9 pm
In-person welcome for your guests, every day until this time, at no extra cost. It also means a visit to your property with every stay.
2
contacts: the two people who run the company. Nobody needs to open a file to know which property you are talking about.
0
reviews lost when you entrust us with your property: we take over your existing Airbnb or Booking listing, and your history and reviews stay online.
20%
calculated on what the platform pays you. What Airbnb or Booking deducts is never subject to commission.
2027 offer: contracts signed until 31 December 2027 at 18.5% incl. VAT in the first year, then 20%, with no minimum term.
WHAT WE TAKE CARE OF
From going live to reporting, here is what we do for you.
Marketing
Takeover of your existing listing, or creation from scratch
Distribution on the main platforms, calendars synchronised by our channel manager eviivo
Dynamic pricing with PriceLabs and Beyond Pricing: school holidays, events in the valley, occupancy of comparable properties
Your property on our direct booking website, chamimmo.fr
Airbnb, Booking.com, Expedia, Hotels.com, Abritel HomeAway, Google Hotels, chamimmo.fr, Tourist Office, Greengo
Upkeep
Cleaning and bed and bath linen between every stay, paid by the guest
Cleaning products supplied, included in the 20%, never recharged
A visit to the property at every changeover: anything broken, leaking or worn is reported to you
Coordination of tradespeople, invoiced at actual cost, with no mark-up
Welcoming
Communication with guests in five languages: French, English, Italian, Norwegian and Swedish
In-person welcome until 9 pm, at no extra cost
After that, organised self check-in, with no visible key box on the building's façade
Welcome and bathroom products, included in the 20%
Administration and reporting
Tourist tax: collection, declaration and payment to the town hall, free of charge
Rent collection under financial guarantee, if you choose this option
Owner account updated every day: bookings, income, calendar
Chamonix · Photo: HIP Chalets
IN-PERSON WELCOME
This is the most tangible difference in the way we work.
01
A precise cut-off time, rather than an "always"
We welcome your guests in person until 9 pm, at no extra cost.
02
After 9 pm
For a late flight or a snowy road, we organise a self check-in, with no key box visible on the building's façade.
03
A check at every changeover
Every stay is a visual check of your property, several times a month in high season. We spot a problem the day it appears, before a guest writes about it in a review.
THE COMMISSION, IN ONE RULE
20% incl. VAT of what the platform pays you.
We apply our commission to the nightly price, after deducting the commission of Airbnb, Booking.com or the other platforms. Our rate does not change from one channel to another: what changes is the share taken by the platform, and therefore the basis of calculation. Example on €100 per night:
CHANNEL
CHANNEL FEES
CHAM'CONCIERGE FEES
FOR YOU
Airbnb
€18.50
€16.30
€65.20
Booking
€16.50
€16.70
€66.80
Direct booking on chamimmo.fr
€3.00
€19.40
€77.60
TO COMPARE
What our commission includes, and what it does not.
Why calculate on the net amount?
A platform's commission is a cost you bear. We believe it should not be commissioned a second time. The calculation stays fixed and verifiable: 20% of the amount paid by the platform, booking by booking, visible in your owner account.
How do you compare two concierge services?
Look at three things: the rate, the basis it applies to, and what it includes. On the same €1,000 booking, 19% applied to the gross price costs €190.00, while our 20% applied to the amount paid out costs €163.00. Some concierge services include cleaning and linen in their rate: with us, the guest pays for them on top, at actual cost.
What is charged separately
Cleaning after each departure, €40 incl. VAT per hour, paid by the guest
Bed and bath linen, €40 incl. VAT per double set and €20 incl. VAT per single set, paid by the guest
Tradespeople's work, at actual cost, with no mark-up
What there is not
No monthly subscription
No account set-up fee
No VAT added to the commission
No commission on the platforms' commission
No commission on cleaning, linen or tourist tax
No tourist tax declaration fee
No recharging of welcome and cleaning products
No mark-up on tradespeople's invoices
Chamonix City Center Apartment, Mont Blanc view
YOUR PAYMENTS
Two options to choose from, within a clear legal framework.
01
Option 1: the platforms pay you directly
Airbnb, Booking.com and the other platforms pay you the booking amounts, cleaning and linen included. We then invoice you our commission, cleaning and linen, at actual cost.
02
Option 2: we collect payments for you
We collect guest payments under financial guarantee, declare and pay the tourist tax, then transfer the balance to you on the 15th of each month, after deducting commission, cleaning and linen.
03
The legal framework
Collecting rent on behalf of an owner is property management, regulated in France by the Hoguet law. Professional property management licence, financial guarantee and professional liability insurance: SO.CA.F. group. CHAM'CONCIERGE, SAS with share capital of €2,500, RCS Annecy 905 176 582. Registered office: 247 avenue de Courmayeur. Office: 164 chemin François Devouassoux, 74400 Chamonix-Mont-Blanc.
THE CONTRACT
Simple terms, in black and white.
Standard contract
Minimum commitment of one year, with the option to open the calendar in six-month blocks.
2027 offer
Contracts signed until 31 December 2027 with no minimum term.
Offer rate
18.5% incl. VAT in the first year of collaboration, then 20% incl. VAT.
eviivo account
Your account is set up free of charge, with no subscription.
FREQUENTLY ASKED QUESTIONS
Owner's guide: your questions.
Do you keep my existing Airbnb or Booking.com listing?
Yes. We take over your listing as it is: your booking history and your reviews stay online. You do not start from scratch.
Is the 20% excluding or including VAT?
Including VAT. VAT is included in the rate, nothing is added on top.
20% of what, exactly?
Of the nightly price after deducting the platform's commission. On a €1,000 Airbnb booking, Airbnb takes about €185 and we apply 20% to the remaining €815, i.e. €163.
Who pays for cleaning and linen?
The guest, with their booking. Depending on your payment option, we deduct them before your transfer or invoice them to you once the payout is received, always at actual cost, with no mark-up. They are not part of our commission calculation.
What happens if a guest arrives after 9 pm?
We organise a self check-in, with no visible key box on the façade. Before 9 pm, guests are welcomed in person, at no extra cost.
Who pays when a tradesperson is needed?
You do, at the tradesperson's actual cost. We organise the work and take no mark-up on their invoice.
Does the tourist tax cost me anything?
No. It is paid by the guest. Depending on the channel, the platform pays it over itself or we declare and pay it to the town hall for you, free of charge.
Am I committed for a fixed term?
The standard contract provides for a minimum commitment of one year, with the option to open the calendar in six-month blocks. Contracts signed until 31 December 2027 under the 2027 offer have no minimum term.
Where can I check my figures?
In your owner account, updated every day: schedule, occupancy rate, average nightly rate, gross and net revenue, commission of each platform.
How many properties do you manage?
More than 50, all in the Chamonix valley, for more than 1,200 stays a year. It is a number small enough for us to know each one: the floor, the heating that takes a while to warm up, the parking space in winter.
RENTAL ESTIMATE
Let's talk about your property.
We study your property and send you an income estimate, channel by channel. No commitment.
Giuseppe & Bénédicte
+33 6 73 56 49 14 · info@chamconcierge.com
Office: 164 chemin François Devouassoux, 74400 Chamonix-Mont-Blanc