TERMS OF SALE
General terms and conditions of sale of Cham'Concierge SAS
Information
Bookings are only considered confirmed if they are accompanied by a valid credit card number, expiry date and security code, or by full prepayment of the stay before the guest's arrival.
No-show
In the event of a no-show on the day of arrival, after midnight, the full stay is charged and the booking is cancelled.
Payment methods
You can pay by Visa, AMEX, Eurocard or Mastercard, or in cash.
Deposit
On arrival at your accommodation, a deposit will be requested in cash or by cheque (depending on the type of accommodation). It will be returned on departure if everything in the accommodation is in order. If a problem is found on departure, we reserve the right to keep the entire deposit.
Non-refundable conditions: prepayment of the full amount of the stay at the time of booking. Once made, the booking cannot be changed and the prepaid amount is non-refundable. This prepayment is not refundable in the event of cancellation, change of dates or no-show.
CANCELLATION CONDITIONS: the amount charged in the event of cancellation is shown in your booking. If your booking includes booking fees, please note that these are non-refundable. We recommend cancelling as soon as possible once the reason for cancelling arises. TAXES: prices are shown including VAT. Tourist tax and government or local taxes may be charged in addition.
CHECK-IN / CHECK-OUT TIME: your apartment or chalet will be available from the time shown in the booking. On the day of departure, you must vacate your apartment or chalet no later than the time shown in the booking.
Further information
For any further information about our terms of sale, please do not hesitate to contact our booking department.
RELOCATION
In the event of an exceptional event, if it is impossible to make the booked apartment or chalet available to the guest, or in the event of force majeure, Cham'Concierge reserves the right to accommodate the guest, in whole or in part, in an apartment or chalet of an equivalent category, for services of the same nature and subject to the Guest's prior agreement.
Any additional cost of the apartment or chalet remains payable by the property owner.
FORCE MAJEURE AND OTHER CASES
Force majeure means any event beyond the control of the parties that is both unforeseeable and insurmountable and that prevents either the Guest or Cham'Concierge from fulfilling all or part of the obligations set out in the contract. Cases of force majeure or fortuitous events are those usually recognised by the case law of the French courts.
Neither party can be held liable to the other for failure to fulfil its obligations as a result of an event of force majeure.
It is expressly agreed that force majeure suspends the performance of the parties' reciprocal obligations and that each party bears the costs arising from it.
Furthermore, if it is impossible to operate the apartment or chalet, in particular in the event of a delayed opening or non-opening of the establishment, Cham'Concierge may exercise an option to terminate the contract and will then refund the sums received from the Guest, excluding any other sums of any kind whatsoever, which the Guest declares to accept.
For bookings made through an OTA, the terms of sale, cancellation and payment conditions are those in force on the booking platform.
For arrivals and departures outside the booking times, Cham'Concierge may request an additional payment of €50.