Owner's Guide
How we manage your property in the Chamonix valley, what it costs, and what you get back.
20% including VAT, calculated on what the platform pays you
15 years of activity in the Chamonix-Mont-Blanc valley
50+ Properties under management, all in the Chamonix valley
1,200+ Stays hosted each year
Chamonix · Argentière · Les Houches
Offer 2027
Contracts signed until December 31, 2027: 18.5% including VAT the first year, then 20%. No fixed term commitment.
Our way of working
Fifteen years in the valley, Superhost on Airbnb. Four choices guide our management.
9 p.m.
Personally greet your guests every day until this time
A member of the team is present upon arrival until 9 pm, at no extra charge. They will also check into your accommodation during each stay.
2
Contacts: the founders, directly
Your contacts are the two people who run the company. No one needs to open a file to know which property you're talking about.
0
Lost review by entrusting us with your property
Do you already rent on Airbnb or Booking.com? We'll take over your existing listing: your history and reviews will remain online.
20%
Calculated based on what the platform pays you
We calculate our fees after the platform's commission. What Airbnb or Booking.com takes is never a commission.
What we take care of
From online posting to reporting, here's what we do for you.
Market
Reuse of your existing ad, or create a completely new one
Broadcast on major platforms, schedules synchronized by our channel manager eviivo
Dynamic pricing with PriceLabs and Beyond Pricing: school holidays, valley events, occupancy of comparable accommodations
Your property on our direct booking website, chamimmo.fr
Airbnb, Booking.com, Expedia, Hotels.com, Abritel HomeAway, Google Hotels, www.chamimmo.fr, Tourist Office, Greengo
Maintain
Cleaning and bed and bath linen between each stay, paid for by the traveler
Cleaning products provided, included in the 20% charge, never billed separately.
A check of the accommodation is carried out with each rotation: anything that breaks, leaks, or wears out is pointed out to you.
Coordination of tradespeople, billed at their actual cost, without markup
To welcome
Interactions with travelers in five languages: French, English, Italian, Norwegian and Swedish
In-person check-in until 9 p.m., at no extra charge
Beyond that, self-service arrival is organized, with no visible key box on the facade.
Guest amenities and bathroom products, included in the 20%
Administer and report
Tourist tax: collection, declaration and payment to the town hall, free of charge
Rent collection is guaranteed by a financial guarantee, if you choose this option.
Owner's area updated daily: bookings, revenue, calendar
In-person reception
This is the most tangible difference in how we operate.
9 p.m.
A specific cut-off time, rather than an "always"
We welcome in-person customers until 9 p.m.
For a late flight or a snowy road, we organize a self-check-in, without a visible key box on the building's facade.
For you, each guest turnover is a visual inspection of your property, several times a month during peak season. We spot a problem the day it appears, before a guest mentions it in a review.
The commission, in a rule
20% including VAT
of what the platform pays you.
We apply our commission to the nightly rate, after deducting the commission from Airbnb, Booking.com or other platforms.
Why on the internet
A platform's commission is a cost you incur. We believe it shouldn't be charged a second time.
The calculation remains fixed and verifiable: 20% of the amount paid by the platform, booking by booking, visible in your owner area.
To compare two concierge services
Look at three things:
The rate, the basis on which it is applied, and what it includes.
On the same €1,000 reservation:
19% applied to the gross price of €190.00
20% applied to the amount paid, in our case €163.00
Some concierge services include cleaning and linen in their rates.
With us, the traveler pays for them in addition, at their actual cost.
Channel by channel
Our rate does not change from one channel to another.
What changes is the share taken by the platform, therefore the basis for calculation.
What is billed separately
What there is not
No monthly subscription
No account creation fees
No VAT added to the commission
No commission on the platforms' commission
No commission on cleaning, linen or tourist tax
No fees for declaring the tourist tax
No additional charges for guest amenities and cleaning products.
No markup on tradespeople's invoices
Your payments: two options
Formula 1
The platforms pay you directly
Airbnb, Booking.com, and other platforms pay you the booking amount, including cleaning and linens. We then invoice you for our commission, cleaning, and linens at their actual cost.
Formula 2
We collect the payment for you.
We collect payments from travellers under financial guarantee, we declare and pay the tourist tax, then we transfer the balance to you on the 15th of each month, commission, cleaning and linen deducted.
The frame
Collecting rent on behalf of a landlord falls under property management, regulated by the Hoguet Law. Here is ours.
The legal framework
Professional card for property management
Financial guarantee and professional liability insurance: SO.CA.F group
CHAM'CONCIERGE, SAS with a capital of €2,500, RCS Annecy 905 176 582
Headquarters: 247 avenue de Courmayeur, 74400 Chamonix-Mont-Blanc
Office: 164 chemin François Devouassoux, 74400 Chamonix-Mont-Blanc
The contract
Standard contract: minimum commitment of one year, with the possibility of opening the calendar in six-month increments.
2027 Offer: Contracts signed until December 31, 2027, with no fixed term
18.5% including VAT for the first year of collaboration with the offer, then 20%
Free creation of your eviivo account, no subscription required
Frequently Asked Questions
Gardez-vous mon annonce Airbnb ou Booking.com existante ?
Oui. Nous reprenons votre annonce telle qu’elle est : votre historique de réservations et vos avis restent en ligne. Vous ne repartez pas de zéro.
Les 20 % sont-ils HT ou TTC ?
TTC. La TVA est comprise dans le taux, rien ne s’ajoute par-dessus.
20 % de quoi, exactement ?
Du prix de la nuitée après déduction de la commission de la plateforme. Sur une réservation Airbnb de 1 000 €, Airbnb prélève environ 185 € et nous appliquons 20 % aux 815 € restants, soit 163 €.
Qui paie le ménage et le linge ?
Le voyageur, avec sa réservation. Selon votre formule de paiement, nous les déduisons avant votre virement ou nous vous les refacturons une fois le versement reçu, toujours à leur coût réel, sans marge. Ils n’entrent pas dans le calcul de notre commission.
Que se passe-t-il si un voyageur arrive après 21 h ?
Nous organisons une arrivée en autonomie, sans boîte à clés apparente sur la façade. Avant 21 h, l’accueil se fait en personne, sans supplément.
Qui paie quand il faut un artisan ?
Vous, au coût réel de l’artisan. Nous organisons l’intervention et nous ne prenons aucune marge sur sa facture.
La taxe de séjour me coûte-t-elle quelque chose ?
Non. Elle est payée par le voyageur. Selon le canal, la plateforme la reverse elle-même ou nous la déclarons et la reversons à la mairie pour vous, sans frais.
Suis-je engagé sur une durée ?
Le contrat standard prévoit un engagement minimum d’un an, avec la possibilité d’ouvrir le calendrier par tranches de six mois. Les contrats signés jusqu’au 31 décembre 2027 dans le cadre de l’offre 2027 sont sans engagement de durée.
Où vérifier mes chiffres ?
Dans votre espace propriétaire, mis à jour chaque jour : planning, taux de remplissage, prix moyen par nuit, chiffre d’affaires brut et net, commission de chaque plateforme.
Combien de biens gérez-vous ?
Plus de 50, tous dans la vallée de Chamonix, pour plus de 1 200 séjours par an. C’est un nombre que nous pouvons connaître un par un : l’étage, le chauffage qui met du temps à monter, la place de parking en hiver.
Let's talk about your property
We analyze your property and send you a revenue estimate, channel by channel. No obligation.
Email : info@chamconcierge.com
Telephone : +33 6 73 56 49 14
Office : 164 Chemin François Devouassoux
74400 Chamonix-Mont-Blanc
Our rates : chamconcierge.com/rates